Hospitality Employee Management and Supervision - Concepts and Practical Applications

Hospitality Employee Management and Supervision - Concepts and Practical Applications

John Wiley & Sons Inc






15 a 20 dias


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Preface. Acknowledgments. UNIT 1: THE LEGAL LANDSCAPE. Chapter 1. Introduction to Hiring and Supervising Employees. Chapter 2. The Hospitality Manager's Legal Challenges. Chapter 3. Wage and Hour Laws Affecting Salaried, Hourly, and Tipped Employees. Chapter 4. Common Law, Negligent Hiring, and Employee Rights. Chapter 5. Working With Unions. UNIT 2: THE EMPLOYEE SELECTION PROCESS. Chapter 6. Job Descriptions and Job Specifications. Chapter 7. The Employee Handbook. Chapter 8. Advertising and Recruiting. Chapter 9. Applications, Interviews, and Background Checks. UNIT 3: ORIENTATION AND TRAINING. Chapter 10. New-Employee Orientation. Chapter 11. Training to Performance Standards. UNIT 4: COMMUNICATION AND MOTIVATION. Chapter 12. Performance Appraisals That Work. Chapter 13. Effective Communication and Feedback. Chapter 14. Employee Discipline. Chapter 15. Employee Motivation Through Quality Leadership. Index.
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managing hotel employees; hotel management; hospitality management; hospitality employee; hr for hospitality industry; hospitality hr book; writing hotel job descriptions; recruiting for hotel jobs; recruiting for hospitality jobs; human resources guide for hotels; human resources book for hotels; hotel human resources; hotel human resources book; human resources for restaurant; human resources book for restaurant