Service Design for Six Sigma
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portes grátis
Service Design for Six Sigma
A Roadmap for Excellence
Roy, David M.; El-Haik, Basem
John Wiley & Sons Inc
07/2005
448
Dura
Inglês
9780471682912
15 a 20 dias
866
Descrição não disponível.
1. Service Design. 2. What is Six Sigma.
3. Introduction to Service Design for Six Sigma.
4. Service Design for Six Sigma Deployment.
5. Service DFSS Project Road Map.
6. Service DFSS Transfer Function and Scorecards.
7. Quality Function Deployment (QFD).
8. Process Modeling and Process Management.
9. Theory of Inventive Problem Solving (TRIZ) for Services.
10. Introduction to Design for Transactional DFX.
11. Failure Mode and Effect Analysis (FMEA).
12. Fundamentals of Experimental Design.
13. Service Design Robustness.
14. Discrete Event Simulation.
15. Design Validation.
16. Supply Chain Process.
17. DFSS in Supply Chain Example.
References.
Index.
3. Introduction to Service Design for Six Sigma.
4. Service Design for Six Sigma Deployment.
5. Service DFSS Project Road Map.
6. Service DFSS Transfer Function and Scorecards.
7. Quality Function Deployment (QFD).
8. Process Modeling and Process Management.
9. Theory of Inventive Problem Solving (TRIZ) for Services.
10. Introduction to Design for Transactional DFX.
11. Failure Mode and Effect Analysis (FMEA).
12. Fundamentals of Experimental Design.
13. Service Design Robustness.
14. Discrete Event Simulation.
15. Design Validation.
16. Supply Chain Process.
17. DFSS in Supply Chain Example.
References.
Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
roadmap; organization; highquality; something; customer; typically; external; single; consist; process; processes; several; others; design; six; dfss; book; sigma; defects; prevents; datadriven; type; highly; effective; publication; focus
1. Service Design. 2. What is Six Sigma.
3. Introduction to Service Design for Six Sigma.
4. Service Design for Six Sigma Deployment.
5. Service DFSS Project Road Map.
6. Service DFSS Transfer Function and Scorecards.
7. Quality Function Deployment (QFD).
8. Process Modeling and Process Management.
9. Theory of Inventive Problem Solving (TRIZ) for Services.
10. Introduction to Design for Transactional DFX.
11. Failure Mode and Effect Analysis (FMEA).
12. Fundamentals of Experimental Design.
13. Service Design Robustness.
14. Discrete Event Simulation.
15. Design Validation.
16. Supply Chain Process.
17. DFSS in Supply Chain Example.
References.
Index.
3. Introduction to Service Design for Six Sigma.
4. Service Design for Six Sigma Deployment.
5. Service DFSS Project Road Map.
6. Service DFSS Transfer Function and Scorecards.
7. Quality Function Deployment (QFD).
8. Process Modeling and Process Management.
9. Theory of Inventive Problem Solving (TRIZ) for Services.
10. Introduction to Design for Transactional DFX.
11. Failure Mode and Effect Analysis (FMEA).
12. Fundamentals of Experimental Design.
13. Service Design Robustness.
14. Discrete Event Simulation.
15. Design Validation.
16. Supply Chain Process.
17. DFSS in Supply Chain Example.
References.
Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
