User and Task Analysis for Interface Design

User and Task Analysis for Interface Design

Redish, Janice C.; Hackos, JoAnn T.

John Wiley & Sons Inc

03/1998

512

Mole

Inglês

9780471178316

15 a 20 dias

896

Descrição não disponível.
Preface xi

About the book xiv

Acknowledgments xviii

Chapter 1: Introducing User and Task Analysis for Interface Design 1

Part 1: Understanding the Context of User and Task Analysis 21

Chapter 2: Thinking about Users 23

Chapter 3: Thinking about Tasks 51

Chapter 4: Thinking about the Users' Environment 91

Chapter 5: Making the Business Case for Site Visits 111

Part 2: Getting Ready For Site Visits 127

Chapter 6: Selecting Techniques 129

Chapter 7: Setting Up Site Visits 155

Chapter 8: Preparing for the Site Visits 193

Part 3: Conducting the Site Visit 241

Chapter 9: Conducting the Site Visit-Honing Your Observation Skills 243

Chapter 10: Conducting the Site Visit-Honing Your Interviewing Skills 273

Part 4: Making the Transition from Analysis to Design 295

Chapter 11: Analyzing and Presenting the Data You Have Collected 299

Chapter 12: Working toward the Interface Design 345

Chapter 13: Prototyping the Interface Design 375

Chapter 14: User and Task Analysis for Documentation and Training 405

Bibliography 439

Appendix A: Template for a Site Visit Plan 447

Appendix B: Resources 455

Appendix C: Guidelines for User-Interface Design 457

Index 479
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