Essential Guide to Operations Management : Concepts and Case Notes
"Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies".
—Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA
"This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses".
—Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK
"For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow".
—Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK
"This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read".
—Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA
Chapter 2 - Designing Business Processes
Chapter 3 - Designing Products & Services
Chapter 4 - Transfer of Technology
Chapter 5 - Controlling Enterprise Resources
Chapter 6 - Developing Lean Operations
Chapter 7 - Managing Projects
Chapter 8 - Managing Operations Strategically
Chapter 9 - Managing Quality Systems
Chapter 10 - Improving the Operations
Chapter 11 - Making It All Work!
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