Naked Conversations

Naked Conversations

How Blogs are Changing the Way Businesses Talk with Customers

;

John Wiley & Sons Inc

01/2006

272

Dura

Inglês

9780471747192

472

Descrição não disponível.
Foreword. Introduction: Of Bloggers and Blacksmiths. I. What's Happening. 1. Souls of the Borg. 2. Everything Never Changes. 3. Word of Mouth on Steroids. 4. Direct Access. 5. Little Companies, Long Reach. 6. Consultants Who Get It. 7. Survival of the Publicists. 8. Blogs and National Cultures. 9. Thorns in the Roses. II. Blogging Wrong & Right. 10. Doing It Wrong. 11. Doing It Right. 12. How to Not Get Dooced. 13. Blogging in a Crisis. III. The Big Picture. 14. Emerging Technology. 15. The Conversational Era. Acknowledgments. Name Index. Subject Index.
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