First Move

First Move

A Negotiator's Companion

Lempereur, Alain; Pekar, Michele; Colson, Aurelien

John Wiley & Sons Inc

01/2010

272

Dura

Inglês

9780470750087

0470750081

15 a 20 dias

518

"Time management is essential for successful negotiations. This book helps you do first things first. " -Jeanne Brett, DeWitt W. Buchanan,Jr.
Acknowledgements vii

Introduction Experimenting with a Renewed Method before Resorting to Old Reflexes 1
How to develop relevant responses for negotiation

Chapter 1 Questioning before Negotiating 11
How to move beyond an instinctive approach

Chapter 2 Preparing Negotiations before Performing 29
How to plan for process, problems, and people

Chapter 3 Doing the Essential before the Obvious 59
How to deal with the process

Chapter 4 Optimising Joint Value before Dividing It 89
How to deal with the problem

Chapter 5 Listening before Speaking 119
How to deal with people (1) - active communication

Chapter 6 Acknowledging Emotions before Problem-Solving 153
How to deal with people (2) - the challenges

Chapter 7 Deepening the Method before Facing Complexity 177
How to manage negotiations in multilevel, multilateral and multicultural contexts

Chapter 8 Formalising the Agreement before Concluding 207
How to reap the benefits of negotiation

Conclusion Personalising your Theory before Practicing 219
How to continue to improve your negotiation skills

Bibliography 229

To Go Further 235
Essec Irene

Negotiators of the World

About the Authors 237

References 239

Index 245
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